Returns and Exchanges
We have Good News & Bad News.
The Bad News is that, Currently we are not offering returns or exchange services. Due to the complexities involved in logistics with manufacturers between various regions in the world.
The Good News is that, we will be offering the return and exchange services soon. We are working to streamline our logistics to make this possible.
Subscribe to our newsletter and be informed of the returns & exchanges policy updates.
Damaged or Defective Products
In the unlikely situation that your product arrives damaged or is faulty, please contact us immediately.
Please email the information listed below to our customer service team at firstname.lastname@example.org within 24hrs of the order being received:
- A copy of your invoice, or otherwise your order number and SKU number of the product.
- A description of the problem with your damaged product, including what happened and when.
- Clear and focused pictures or video of the defects, taken in good lighting and at a close to medium distance.
Our customer service team will review your submission and respond to you within five (5) business days of your submission. Should we approve your return or exchange request due to manufacturing defects, we will either reimburse the full amount of your purchase and/or exchange your product depending on your original request.
Purple Mist Apparel does not accept or assume any responsibility for loss of or damage to returned goods whilst in transit from the customer. It is therefore strongly recommended customers use an appropriate carrier with a tracking system.
Lost or Damage Caused from Shipping
Any damage caused from shipping is to be taken up by customer with the shipping company. Purple Mist Apparel will provide you with the tracking number and contact information for the shipping company. All shipments typically come with insurance and customers are encouraged to pursue any shipping related issues with the carrier. Once this information is provided to you, please contact the shipping company.
Should you have any questions, kindly contact Purple Mist Apparel Customer Support at email@example.com or call +1 646-396-0900 in the US / Canada, and +44 7455013216 in the UK.